Privacy Policy

1. Introduction

Rivergum Services is committed to protecting your privacy in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, store and disclose your personal information.

2. Information We Collect

We may collect the following personal information:

• Name, email address, phone number, suburb and property address
• Service type and job details
• Communications between you and Rivergum Services
• Information submitted through our website quote request form, Meta lead ads, LinkedIn lead ads, or direct

3. How We Collect Your Information

We collect information:

• Through our website quote request form (powered by ServiceM8)
• Through Meta (Facebook and Instagram) advertising lead forms
• Through LinkedIn advertising lead forms
• Through direct email, phone or SMS contact
• Automatically through website analytics (Google Analytics)

4. How We Use Your Information

We use your personal information to:

• Respond to quote requests and service enquiries
• Schedule, manage and deliver cleaning services
• Send booking confirmations, service reminders and follow-up communications via email and SMS
• Send marketing communications (you may opt out at any time)
• Improve our services and website
• Meet legal and regulatory obligations

5. Third Party Services

We use the following third party platforms that may process your data:

• ServiceM8 — job management and customer records (servicem8.com)
• Meta (Facebook/Instagram) — advertising and lead capture (facebook.com)
• LinkedIn — advertising and lead capture (linkedin.com)
• Google Analytics — website analytics (google.com)
• Elfsight — Google reviews display widget (elfsight.com)
• Vercel — website hosting (vercel.com)

Each of these services has its own privacy policy. We recommend reviewing them if you have concerns.

6. SMS and Email Communications

By submitting a quote request, you consent to receiving SMS and email communications related to your enquiry. We may also send service reminders, follow-up messages and occasional marketing communications. You can opt out at any time by replying STOP to any SMS or clicking unsubscribe in any email.

7. Data Storage and Security

Your personal information is stored securely within ServiceM8's infrastructure. We take reasonable steps to protect your information from misuse, loss, unauthorised access and disclosure.

8. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time

To exercise any of these rights, contact us at admin@rivergumservices.com.au

9. Cookies and Analytics

Our website uses Google Analytics to collect anonymised data about how visitors use the site. This may include your IP address, browser type, pages visited and time spent on the site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

10. Changes to This Policy

We may update this privacy policy from time to time. The current version will always be available at rivergumservices.com.au/privacy-policy. Last updated: June 2026.